Here are some of the things I’m good at doing:

Strategy: deciding what to do (and how) and what not to do, landscape analysis, governance, understanding performance and evaluation, developing business cases and roadmaps

Change: managing complex change, gathering evidence, options analysis, facilitating workshops and discussion

Service design: articulating problems (to solve), developing hypotheses (to test), service journey mapping, service blueprints, co-design workshops and concept development, prototyping

User research: research design and researchops, user interviews and observation, user journey mapping, inclusivity assessments, user needs backlog development and prioritisation

Delivery: agile methods, leading multidisciplinary teams, discovery and alpha phases, risk management, service assessment preparation

Stakeholders: stakeholder perspective analysis, facilitating collective decision-making

Content and engagement: communications planning, working in the open, content design